Terms and Conditions

All orders for in stock products will be processed within 2 working days (usually within 1 working day) from receipt of payment (UK Bank Holidays and weekends excluded). This excludes all Vox Vilo & Zest panels which will be dispatched within 3 working days from placing your order. Once your order has been dispatched from our warehouse, you will be notified via email with the tracking information. On the day of delivery, you will receive a text or email from our courier with an estimated delivery slot.

If consumers have a complaint about a good or service they have bought, instead of going to court, they can choose Alternative Dispute Resolution (ADR). The term ADR includes all the ways of resolving a complaint which do not involve going to court. Typically consumers ask a neutral third party to act as an intermediary between them and the trader; this neutral third party is called an ADR entity. The ADR entity can then suggest or impose a solution, or simply bring the two together to discuss how to find a solution. This is also known as “mediation”, “conciliation”, “arbitration”, “ombudsman” or “complaints’ board”. Compared with going to court, ADR is usually quicker, simpler and costs less. Online Dispute Resolution (ODR) is an ADR procedure conducted entirely online.

At Decorative Bathroom Systems Ltd, we endeavour to make your shopping experience as easy as possible. If you not entirely satisfied with any aspect of our service for any reason, please contact us on +44 (0) 1827 714 255 or fill out our online contact form and a member of our customer services team will be happy to help. Lines are open Monday to Thursday 9am to 5pm & Friday 9am to 4pm (except Bank Holidays). We can also be contacted via email [email protected] We welcome your feedback, be it positive or negative, so we can provide our customers with the best possible service. Complaints are dealt with quickly, fairly and effectively and all information exchanged will be confidential. We will respond to all complaints within five working days.

Privacy & Security

This privacy policy applies between you, the user of this website, and Decorative Bathroom Systems Limited, the owner and provider of this website. Decorative Bathrooms Systems Limited takes the privacy of your information very seriously. This privacy policy applies to our use of any Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at https://www.dbsbathrooms.co.uk/terms-conditions

Here at Decorative Bathroom Systems Ltd we are committed to taking your privacy seriously and we comply with the data protection laws applicable to the United Kingdom. You can rest assured that we will not misuse your data in any way and the data we collect will not be shared with any third parties who do not need your data. The information we collect will only be used to fulfil your order and create a more personalised shopping experience. Decorative Bathroom Systems Limited may change this privacy policy from time to time and we suggest that you check this page to ensure you are happy with our privacy policy. This policy was last updated May 2022.

GDPR:

The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals with the European Union. When the GDPR takes effect, it will replace the 1995 Data Protection Directive (Directive 95/46/EC). It was adopted on 27 April 2016 and came into effect on 25 May 2018.

Cookies:

Cookies are a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the Cookies used by this website are set out in the clause below: 

This Website may place and access certain Cookies on your computer. Decorative Bathroom Systems Limited uses cookies to improve your experience of using the Website and to improve your experience of using the Website and to improve our range of products. Decorative Bathroom Systems Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Decorative Bathroom Systems Limited to provide a better experience and service to you. You may, if you wish, choose not to accept the placing of Cookies; however certain features of the Website may not function fully or as intended.

This Website may place the following Cookies:

Strictly necessary cookies — These cookies are essential for you to browse the website and use its features, such as accessing secure areas of the site. Cookies that allow web shops to hold your items in your cart while you are shopping online are an example of strictly necessary cookies.

Analytical/Performance Cookies - These cookies collect information about how you use the website, for example pages you go to and any error messages you experience. These cookies don't gather information that identifies you, they are anonymous and help to improve how the website works.

Functionality cookies - these cookies allow a website to remember choices you have made in the past, like what language you prefer, or what your user name and password are so you can automatically log in.

Decorative Bathroom Systems Limited contact details:

• [email protected]
• 01827 714 255
• Unit 23a & 23b Two Gates Trading Estate, Two Gates, Tamworth, Staffordshire B77 5AE

The personal data we would like to collect from you is:

• Name
• D.O.B
• Gender
• Contact information including telephone number and email address
• Demographic information such as postcode, preferences and interests
• Financial information such as credit/debit card numbers
• IP Address (automatcially collected)
• Web brower type and version
• Operating System

The personal data we collect will be used for the following purposes:

• Internal record keeping
• Order confirmation and dispatch emails
• Sample information
• To help improve our products and services
• To deliver your order to you
• We will not contact you outside of your order unless you have explicitly requested to receive other information
• Transmission by email of marketing materials that may be of interest to you

Disclosure:

Decorative Bathroom Systems Limited will not pass on your personal data to third parties without first obtaining your consent. The following third parties will receive your personal data for the following purposes: 

Who we share your personal information with:

• Delivery Companies - XDP Express, DX Delivery, Optimo, Royal Mail and other companies we may use to deliver your order
• Payment Processer - PayPal, Opayo & Klarna; Credit Card numbers are not stored in our database and we only keep on file the last 4 digits in cases where we need to verify the card that was used. The payment information is transmitted via a Secure Encrypted Server to our payment processor (Opayo) to verify the credit card and place an authorisation for the order total. The orders are only accepted once the authorisation and address verification are all clear. A unique ID is associated with the order for purposes of billing the previous authorisation. This ID cannot be used to place further authorisations and it contains no identifiable link to the credit card number
• Manufacturer - From time to time we may need to share your personal information with the manufacturer if a problem arises with your order. This will not be shared with any other third party
• Reviews - your email address, name and order number is shared with REVIEWS.io in order for you to leave us a review on their website.
• Google - Information is collected when you place an order on our website, we use this information to target potential customers. Google uses this for their Customer Match Policy, they will not share your information with anyone else and will not contact you.

Links to other websites:

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statementof other websites prior to using them.

Consent:

By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.

Consent is required for Decorative Bathroom Systems Limited to process both types of personal data, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used.

You may withdraw consent at any time by emailing [email protected] or by writing to; Decorative Bathroom Systems Limited, Unit 23a & 23b Two Gates Trading Estate, Two Gates, Tamworth, Staffordshire, B77 5AE.

Our legal basis for processing the personal data:

•  Contract - This process is necessary for a contract to fulfil your order.
•  Legitimate interests - This process is necessary for your legitimate interests for marketing purposes.

Keeping Data Secure:

We will use technical and organisational measures to safeguard your data for example

• access to your account is controlled by a password and username that is unique to you
• we store your date on secure servers
• payment details are encrypted using SSL technology (typically you will see a lock to the left of the address bar, this tells you if the site is secure)
• we are certified to PCI DSS. This family of standards helps us manage your data and keep it secure
• we also use PSD2 to process your payments - The Payment Services Directive 2 (or PSD2 for short) is a piece of EU legislation that aims to make banking safer, more transparent and more innovative. It was introduced in part to help tackle the rising levels of online fraud and it follows the launch of PSD in 2007, which helped establish an EU single market for payments.

Retention Period:

Decorative Bathroom Systems Limited will process personal data for 6 years following your order or sample request on our website and will store your data for the same period. After this period, Decorative Bathroom Systems Ltd will no longer use your data.

Your rights as a data subject:

• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.

Can I find out the personal data that Decorative Bathroom Systems Ltd holds about me;

Decorative Bathroom Systems Ltd at your request, can confirm what information we hold about you and how it is processed. If Decorative Bathroom Systems Ltd does hold personal data about you, you can request the following information:

• Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
• Contact details of the data protection officer, where applicable.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of Decorative Bathroom Systems Ltd or a third party, information about those interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
• How long the data will be stored.
• Details of your rights to correct, erase, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority.
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
• The source of personal data if it wasn’t collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

How will Decorative Bathroom Systems Ltd use the personal data it collects about me?:

Decorative Bathroom Systems Limited will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Decorative Bathroom Systems Limited is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Complaints:

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected]

You can also complain to the ICO if you are unhappy with how we have used your data, the ICO's contact details can be found on their website https://ico.org.uk/

Care & Maintenance

• Keep out of direct sunlight and rainwater. Panels should be kept inside during installation and not left outside. Panels will discolour during installation if left outside.
• All panels should be carefully checked prior to installation for any defects, shade differences or damages as claims are unable to be processed once installed.
• The panels are only suitable for internal use on walls and ceilings only.
• Panels must be stored indoors on a flat dry surface. The Panels must not be leant on against walls as this will cause the panels to bow.
• Do not expose panels to temperatures exceeding 60 degrees Celsius.
• Slight variations in shade may exist. Please ensure all panels are from the correct batch prior to installing. Sufficient panels should be ordered in one order.
• Remove any protective film before installing.
• Do not use cleaning products that contain abrasives or bleach when cleaning. Hot soapy water is recommended.
• It is advisable to wipe down excess water using a soft, dry cloth to prevent any discolouration.
• Do not apply adhesive tape or masking tape to the surface of the panel.
• Use only SOLVENT FREE adhesive or neutral low cure modulus silicone during installation.
• If installed to a false ceiling or using to create false ceiling ensure sufficient gap of 100mm minimum to allow heat to disperse and prevent panels distorting.
• To make panels watertight in a shower area, run a bead of silicone into the groove before slotting in the next panel. This prevents water penetration between panels.
• If not using a sealing trim on a bath or shower tray, fit panel end onto a bead of silicone on surface of bath or shower tray to seal.

FAILURE TO COMPLY WITH THE ABOVE WILL INVALIDATE YOUR GUARANTEE